Mr. Fox Composting Service Contract for Residential Subscribers:

Thank you for composting with Mr. Fox! We believe in getting back to the basics, diverting food from landfills is the single biggest thing we can do to help the environment so thank you for helping us with this venture! Please see below for some good info. Q & As…and more!

Our Part

Once you have registered for service (“Initial Bin Drop Day”) outlined in your “Welcome to Mr. Fox Composting”! email (“Welcome Email”) via www.mrfoxcomposting.com through the Sign-Up button (“get service”), the following written obligations and responsibilities will be effective between Mr. Fox Composting and the subscriber.

 

Mr. Fox will provide the following services to you:

• On Initial Bin Drop Day, Mr. Fox will deliver a clean compost bin with a lid and compostable liner to your registered address.
• Your scheduled pickup day is outlined in your (“Welcome Email”)
• Weekly or Bi-Weekly, Mr. Fox will tip your compost bin from the curb or end of driveway and leave you with a new liner between 7 a.m. and 5 p.m.
• Each Spring (for those who “Opt In” on our website) we will deliver a burlap bag of compost free for being a customer. We will send a reminder email a few weeks before we start delivering!

Your Part

• All food can go in your Mr. Fox bin (including meat, fish dairy) also compostable items including brown pizza boxes, napkins, egg cartons and any takeaway containers that say, “compostable”
• PLEASE DO NOT place inorganic materials in the bin, such as fruit stickers, cardboard, glass, plastic, rubber bands, twist ties, paper or pet waste.
• You will place the bin full of food waste material at the end of your driveway/curb each Pick-Up Day before 7:00 a.m.
• Initial bin damaged/lost? You got up to two replacement bins for free! After the second replaced bin, you will be charged $18 per bin. If you need a replacement bin, please go into your Account via our website, in Shop you will see “Replacement Bin” choose that to receive yours! Remember, Mr. Fox owns the bin and loans it to you for the duration of your service.
• Going away? Go to your Mr. Fox Account and in the top right-hand corner you can Skip Service (If you are going away longer than a month, please email customerservice@mrfoxcomposting.com to have your service paused.
• Forget to put your bin for your scheduled service day? Two options, you can take your food waste to your transfer station to one of the larger Mr. Fox bins there or you can email customerservice@mrfoxcomposting.com to see if it’s possible to tip you before your next service day.
• Make sure all personal information (email, address, credit card…etc) is kept up to date so we can provide you with the best service!
• Have excess material once in a blue moon? Please email customerservice@mrfoxcomposting.com (24 hours before your service date) OR if it’s more of a permanent thing, you can email customerservice@mrfoxcomposting.com for a second bin.
• Critters eating bin? Make sure your bin is properly locked. If you have an older bin (black/blue) you can use a bungee cord to help!
• Stinky bin? Best practice, rinse bin with warm water natural soap / or white vinegar!

Payments

• Your payment plan is outlined in Your Mr. Fox Account.
• You will pay using a credit card.
• All pricing is subject to change with 30 days notice.
• Most customers will be charged monthly for the upcoming service month (if you are an annual or bi-annual paying customer you will be charged accordingly).
• All new customer will be charged a bin deposit of $18 (effective Sept. 2024)

Things Happen

• Need to cancel? Please go to your Mr. Fox Account and Request to Cancel under Account and Billing. Once we receive notification of the request, our driver will be by to tip and collect the bin on your next scheduled service day. If you forget to put the bin out for us to collect, we will try once again on the next scheduled service day (2nd attempt). If we can’t collect the bin on that 2nd attempt you will be charged $30 for the Mr. Fox bin.
• If you are Annual or Bi-Annual and you need to cancel we will refund your for any services not rendered.
• If you do not pay your invoice for Mr. Fox’s services by 30 days from the date the invoice is sent to you, Mr. Fox may end this agreement by giving 14 days written or email notice.
• After two failed attempts to collect payment for your Mr. Fox service you will be cancelled.
• Mr. Fox reserves the right to cancel service on any given day due to extreme weather, unsafe road conditions, holidays or unforeseen circumstances. You will be notified of such cancellation ASAP and will do our best to reschedule your Mr. Fox pickup immediately.
• Any matters relating to the cancellation or suspension of service will be made via email.

Confidentiality and Warranty Bootstrap

Mr. Fox and its employees, agents, or representatives will keep all subscriber information confidential. Further, Mr. Fox will provide the services listed in this agreement and meet its obligations.

Limitation of Liability

Mr. Fox is not responsible for any property damaged or personal injury not covered by its own negligence in the operation of its business. If we have to enter your property to tip your bin because it is not properly placed at the curb/end of driveway, we are not responsible for any damage that may occur. Occasionally, we may have to turn around in your driveway to return to the route. We will take much care and responsibility when doing so. Please let us know immediately of any damage so that we can address it promptly.